Tenant Care Programme

Aim

Retailing shall keep abreast of time, and customers' needs are kept changing. As a landlord for shopping malls, Sun Hung Kai Real Estate Agency (SHKR) has dedicated to improve the operations and service standards of malls as well as shops tenants. In 2001, SHKR developed a brand new and first ever program in the industry, "Tenant Care Program" exclusively for shop tenants from the malls owned and managed by the company. The program is designed to update shop tenants the skills and knowledge needed to compete in the challenging retail environment.

Through the various activities, shop tenants can enhance the techniques and skills in retail operations. Participating shop tenants can also increase knowledge of the most updated service standards and trends of the industry. Moreover, participants can gain inspirations from the professional speakers. SHKR hopes to increase competitiveness of its partners, shop tenants ultimately.

Activity

The company shall organize 4 activities annually in forms of seminar, talk and workshops. Participants would find them interesting as they would learn through knowledge and experience sharing, games, role-play and group discussions.